OUR TERMS & CONDITIONS
This is our page full of legal jargon, all here to help protect you.
By using our services, you automatically agreed to the policies laid out therein. If you do not agree with these policies, please contact our support team before signing your order.
Overall Notices
- We retain Copywrite of all materials used in all projects.
- Once works have begun, we do not offer refunds of deposits and services.
- We do not compensate for any loss of earning in anyway, regardless of the situation or responsibility.
- Our standard notice period is 90 days for cancellations of services outside of their initial contractual agreements.
- Whilst we will always do our best, we cannot guarantee any successful results of any services provided.
- We do not provide any breakdown costs of our packages and services (such as website design packages, SMS & SEO)
- Project production Line: All services provided are given a set timeframe form start to finish. Clients response time delays will result in your project being delayed. As each website/media service is individual for our client’s needs – If a project is held up through client delays, we will need a clear 14 working days to notice before recommencing the project. At our busier times of the year, this could extend to 21 working days.
- Failure to complete payment on agreed dates or removal of payment methods without advance written notice (minimum 15 days) will be treated as a breach of your contract and will result in a suspension of service and additional administration charges.
- We hold complete ownership of and/ all websites, products & services we design & provide & manage.
- These terms and conditions can be amended at any time, without prior notice.
Communicating with us
Our official business hours are from Monday to Friday 10:00 – 16:00 (these may change throughout the year) if we provide communication with clients outside these hours it will be offered at the discretion of our team and can be withdrawn at any stage.
Formal Communications with our team must be made via email to either your account manager directly or our support team (support@r88media.com) we will not accept text messages or phone calls for alterations as valid requests.
All formal communications for offers (such as accepting alterations, complaints or anything else) must be made via email communication. verbal, text or video offers may be disregarded.
If a member of our team provides a direct contact (such as a mobile telephone number) they have done so with discretion and may request future contact to them is this medium be stopped.
If we feel a client is abusing this, we will notify them and insist they contact our support team via email. Multiple failures will be treated as a contract breach under abuse with action being taken.
Video communication
Our team may offer instances whereby we offer video communication to discuss projects. This is a discretionary service offered to help and may be withdrawn at any stage.
You will be made aware if your package includes such reporting.
Overall Acceptances
Overall Notices (noted again)
- We retain Copywrite of all materials used in all projects.
- Once works have begun, we do not offer refunds of deposits and services.
- We do not compensate for any loss of earning in anyway, regardless of the situation or responsibility.
- Our standard notice period is 90 days for cancellations of services outside of their initial contractual agreements.
- Whilst we will always do our best, we cannot guarantee any successful results of any services provided.
- We do not provide any breakdown costs of our packages and services (such as website design packages, SMS & SEO)
- Project production Line: All services provided are given a set timeframe form start to finish. Clients response time delays will result in your project being delayed. As each website/media service is individual for our client’s needs – If a project is held up through client delays, we will need a clear 14 working days to notice before recommencing the project. At our busier times of the year, this could extend to 21 working days.
- Failure to complete payment on agreed dates or removal of payment methods without advance written notice (minimum 15 days) will be treated as a breach of your contract and will result in a suspension of service and additional administration charges.
- These terms and conditions can be amended at any time, without prior notice.